I had all sorts of things to write about, and my hard disk died. Called Apple, there is a recall on the hard disk, so they replaced it for free. Great, but if they had told me, I could have replaced it before it crashed and killed my productivity for most of a week. Would have been easy to take my personal data over, without messing with the backups.
BTW - Apple support is great. Local computer shop, they get a disk FedEx, replace it, back in your hands in 3 days (maybe 2 if you chase the shop, they can't call, better to have marginal service :)).