A nice article in the DE today, about what the Student Center is doing about their lack of restaurants. Turns out the previous manager of restaurants in the Student Center wasn't making enough money, so they pulled out at the end of last Spring Semester. Fair enough. What is interesting about the article is that SIU has decided to buy some franchises, and run them with Student Center staff.
A review, running a business is hard, but running a restaurant is a killer. The Student Center has run lots of restaurants over the years, and it was always a disaster. There are a few state employees capable of running a restaurant well. The combination of bad service and poor food prep is a killer.
SIU, it would be smarter to outsource. Lots of Student Centers, across this great country of ours, have allowed small local restaurants to open a branch, with great success. I suspect it would be a better path.
"Those who cannot remember the past are condemned to repeat it." - George Santayana